Apparently I victimised my software today.

So I use this software called eMedia. I recently had to reinstall it on a new computer, and discovered that I could no longer make the text bold. I googled and apparently someone else had this problem. The response from the company support was:

What you describe is quite surprising. I agree that it's not normal, but you have, in 99% of problems involving eMedia, for which, eMedia is not the cause but the victim. At the moment we cannot reproduce this phenomenon. There is little probability that we find a solution which concerns your particular configuration. To date I never has heard problem similar reported by an user. I am sorry, I hope that you will find the solution .